Contact Us
If you have a question, run into a problem, or want to file a complaint about a job, a payment, or a technician on the platform, reach us through the channels below.
Last updated: 25 กรกฎาคม 2569 (25 July 2026)
Direct contact channels
Response hours: Thai business hours, Monday–Friday (messages outside these hours may take longer to receive a reply).
Report a problem or file a complaint in-app (recommended for job/technician/payment issues)
For problems related to a repair job, a payment, or a technician's conduct, we recommend reporting it through the “Report a problem” feature in your account, so our team can review it together with the related job data more quickly. Complaints are tracked with a response-time target (SLA) based on urgency.
Go to the report a problem pagePlatform operator information
Fixdiwa (https://fixdiwa.com) operates as a sole individual (not yet registered as a juristic entity), trading under the name สุราษฎร์ สเตชั่นเนอรี่, with นายนภัทร รัตนนาคินทร์ (platform administrator (CTO) and the person responsible for operating Fixdiwa) responsible for running the platform, and serving as the point of contact for matters relating to personal data, complaints, and legal process.
As the business is still at an early stage, Fixdiwa has not yet been registered as a juristic entity. If it is registered in the future, the information on this page will be updated to reflect that.
The Fixdiwa team
- Alex — Fixdiwa executive
- Napat — Platform administrator (CTO) and the person responsible for operating Fixdiwa