No technician has taken my job
Check your location and service type, and wait a moment. If still no one takes it, check status on the My Jobs page.
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Fixdiwa User Guide
The easiest way to get started
Step-by-step instructions with tips, for customers reporting a problem, technicians looking to take jobs, and referrers looking to bring technicians onto the platform.
← Back homeSteps for customers
From reporting the problem to the job being finished and rated - takes just a few minutes.
Quick overview
1. Report the problem and your location
2. AI matches you with the best, closest technician
3. Track the job, pay, and leave a rating
Step-by-step details
- 1
Sign up or log in
Enter your phone number or email to create an account. Takes under a minute, no technical knowledge needed.
- 2
Report the problem you need fixed
Describe the problem in words, or let AI analyze your description to figure out which type of technician and skill you need.
💡 The more detail you give, the more accurately the system can match a technician whose skills fit the problem. Some service types even offer fixed-price packages you can book right away on their category page, without waiting for AI analysis.
- 3
Let Nong Fix AI help (optional)
Not sure what kind of technician a problem like this needs, or want advice before deciding? Chat with Nong Fix anytime on the AI chat page.
💡 Nong Fix can analyze the symptom, give a rough price estimate, and recommend a suitable technician all in one chat.
Go chat with Nong Fix → - 4
Confirm the location for the technician to come to
Grant GPS permission or drop a pin manually, so the system can estimate distance and arrival time.
- 5
The system matches a technician automatically
Fixdiwa ranks technicians by skill, availability, service area, distance, quality, and trustworthiness before offering the right technician for the job.
💡 You can also choose a technician yourself - browse the technician list to see profiles, past work, reviews, and trust badges (e.g. ✓ Recommended, 🏆 Pro Technician) before creating a job directly with the one you like.
- 6
Track the technician in real time
See the technician's location and estimated arrival time anytime on the tracking page.
- 7
The technician does the repair
The technician updates the job status periodically - on the way, arrived, repairing, through to fully complete.
- 8
Make payment
On the payment page, scan the PromptPay QR to transfer directly into the platform administrator's bank account - no extra fee. Status waits for an admin to manually review and confirm your transfer. Cash payment or a direct bank transfer to the technician isn't supported.
💡 No need to transfer again even if the status doesn't change right away - an admin will review and confirm as soon as possible.
- 9
Rate and review the technician
Rate your satisfaction after the job is done - it helps technicians who do good work build more trust in the system.
- 10
Happy with the result? Rebook the same technician
Press "Rebook this technician" from the job history or job detail page. The system creates a new job with the same technician right away - no need to describe the problem again from scratch.
Frequently asked questions
The questions customers ask most often
Do I need to pay before I can see the technician's phone number or LINE ID?
No, you don't pay first - but the system only reveals a technician's phone/LINE once you've created a job with them in the system, so price agreements and job protection always stay under FixDiwa's coverage.
No technician has taken my job yet - how long should I wait?
It depends on how many technicians are online in your area at that time. Check that your location and selected service type are correct, and check status on the "My jobs" page. If the wait seems unusually long, you can report the issue for staff to look into.
Can I cancel a job if I change my mind?
Yes, you can cancel from the tracking page before the technician arrives. If the technician has already arrived, a travel fee may apply per the cancellation policy.
What payment methods can I use, and are there any fees?
Pay via PromptPay - scan the QR on the payment page. No extra fee; the transfer goes directly into the platform administrator's own bank account. Status shows "awaiting review" until an admin manually checks the bank statement and confirms it; no need to transfer again even if the status doesn't change right away. The system doesn't support cash payment or a direct bank transfer to the technician, so every payment is verified and protected by the platform.
Is completed work covered by a warranty?
Yes. The warranty period varies by job type - check the job detail page. You can file a claim right away if you find a problem during the warranty period.
Can I see a technician's work or reviews before deciding?
Yes - visit each technician's profile page to see past work, review scores, and trust badges such as "✓ Recommended" or "🏆 Pro Technician", calculated from their number of completed jobs and real scores in the system.
I liked a technician - can I call them for a repeat job?
Yes - press "Rebook this technician" from the job history or job detail page. The system creates a new job with the same technician right away, without needing to describe the problem again from scratch.
I don't want this technician matched to me again - is that possible?
Yes - press "Block this technician" from that technician's profile page. The system will never match that technician to you again, whether automatically or by your own choice. Manage your full block list (and unblock) from your profile page.
Troubleshooting
Check this list before contacting support, to resolve issues faster.
GPS or tracking isn't working
Allow location permission in your browser, turn on GPS, then refresh the page.
I paid but it still shows awaiting review
Keep your payment proof - status changes once an admin manually reviews and confirms the amount.
I can't find the technician's phone number or LINE
It's only revealed after you've created a job with that technician - check the job detail page.
Ready to get started?